Siteground Review 2020: As Good as They Say?

This has to be one of the most requested hosting reviews I have asked to review this far, and I don’t blame anyone. Siteground has to be one of the most used and loved hosting companies out there right now.

I have seen them a lot at the top of Facebook surveys as the most responsive and recommended hosting provider. So, because of this, here is my personal Siteground Review of 2020.

Personal Siteground Review of 2020

We will, as usual, start with the basics. Plans, and its pricings. As well this time I will include my personal thoughts on their pricing scheme and how they compare with their competition.

Plans & Pricing

Siteground’s plans are pretty straight forward, they offer a rich comparison between their plans that makes plans easy to compare and contrast the difference between each other.

Their plans are as follow:

They offer what – should be industry standard – the following features:

  • One-click Let’s Encrypt – Free SSL
  • Nginx webserver
  • PHP 7.2 +
  • Daily Backups
  • One-click WordPress Installation
  • NEW! Google Cloud Servers (Way better than the ones they had before)
  • and more…

Personally, I think their plans for what they offer are somewhat well priced. The tricky part comes at the time of renewal. This is where I’ve seen a lot of complaints in regards to this. My thought is, it clearly states that the renewal comes at a higher price, so why go with them if you can’t pay after the first year?

Support

As mentioned above, they are a reputable hosting provider, and one of the many reasons is because of their extremely good support. I’ve heard that over the years they have gone downhill a bit, let’s put it to the test.

They have a pretty new and intuitive user control panel where it gave me three options to choose from: chat, ticket, and the phone number to call them.

I went with chat because I wanted to see how responsive they were. I only waited for around 2-3 minutes and I was already chatting with them. I was given the answer within 30 seconds of being connected to the support agent, pretty snappy.

As I can imagine, we all have different problems and we are assigned, different support agents. I had almost-instant support, even though everything that is going on right now (COVID-19).

Update: There has been this message going around that is appearing to people when they try to contact support:

Indicating that the person has contacted their support a lot of time within the last few months.

My take on it is that it doesn’t look good on the company, it’s pretty much saying, “You cannot contact us at this point because you have already done so too many times”.

Uptime

Just like EasyWP and Templ, Siteground seems to have a perfect (so far) 100% uptime record. I’ve been only tracking them for just a bit, so if anything changes, I’ll make sure to make the necessary changes to this section.

Performance

Well, time for the truth. Will Siteground keep up with our tests? Let’s find out.

I do have to mention, is that Siteground pre-installs their proprietary plugin, SG Optimizer. Which has more than a handful of pretty good features. Since this comes as a default, I’ll go ahead and leave it on.

Loader.io

Just as usual, this test consists of maintaining 1,000 clients throughout a whole minute.

Siteground Loader - Siteground Review

Not looking so good. Within 12-13 seconds the test was aborted because all of the requests encountered a 500 error.

Anyways, moving forward. I thought it was kinda odd because it had installed a caching plugin, which should’ve at least done a better job. Because of this, I went ahead and installed WP Rocket to see if it was consistent or a problem with their caching plugin.

As you can see, there were no errors, the test was able to continue.

Now, there were a lot of 500 errors (13,889), meaning that the server wasn’t able to process further requests. The following chat will help you understand further the requests.

It is important to know that Siteground has a serious CPU policy because of its shared environment.

WP Benchmark Tool

This is a new benchmark plugin I started to use (is no new, but new to me). Here are the results:

Quite surprised to see such wonderful results on a shared hosting provider.

Apache Bench

Just like other tests, we are using apache bench to simulate further concurrent users and see how long it takes the server to serve all the “users”.

ab -c200 -n100000 -s60 https://siteground.hostreport.net// > siteground.txt
  • -c: Is the amount of concurrent requests, in this case, 200
  • -n: Total number of requests, in this case, 100,000
  • -s: Timeout in seconds, in this case, 60 seconds
  • > siteground.txt: This part is optional, this will just output a txt file.
Siteground
Requests per second305.59
Time Taken on the Test in Seconds327.233 (5.45 minutes)
Failed requests2231

Kind off annoyed at these results, I was confident they were going to somewhat good but the results are mediocre.

In comparison, this is EasyWP’s results, which starts at $1/month for the first month then, 3$ thereafter.

EasyWP
Requests per second505.32
Time Taken on the Test 197 seconds (3.283 minutes)
Failed requests0

Wrapping Things Up

In conclusion, I’m not content but nor disappointed. SiteGround is great for starters to all the way to medium users (Bloggers, small businesses/sites, etc). Though, they have strict CPU utilization policies that make them not for everyone. Unless you plan to use their cloud solutions…

I was somewhat disappointed with their performance, now it could’ve been that I was on a heavily utilized node (server). As to uptime and support, I couldn’t be happier, top-notch, as expected.

Siteground Coupon & Discount

They happen to have a discount because of the whole COVID-19 stuff going on.

$0.99 for 3 months.

Siteground Review
  • Features
  • Support
  • Uptime
  • Performance
4.1

Summary

In conclusion, I’m not content but nor disappointed. SiteGround is great for starters to all the way to medium users (Bloggers, small businesses/sites, etc). Though, they have strict CPU utilization policies that make them not for everyone (heavy sites).

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